The Best Way to Return Something to a Store

“Play nice,” says Rebecca Chan, a store manager of one of Canada’s biggest retailers. “If right off the bat you say clearly and politely what you want, we will do our best to accommodate you and get rid of you quickly.” But, she warns, “Be bitchy, and you’ll be shooed to the side.” That can mean the difference between an after-expiration return, in-store credit or credit by mail, Chan points out.